Welcome to SignumInsights. These Terms of Service ("Terms") govern your use of the SignumInsights cybersecurity assessment platform and related services ("Services") provided by SignumCyber ("Company," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, purchasing our Services, or accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you may not use our Services.

2. Description of Services

SignumInsights provides cybersecurity assessment services including:

• AI-guided security questionnaires and assessments
• Risk analysis and vulnerability identification
• Implementation guides and recommendations
• Executive reporting and technical documentation
• Portfolio management and project coordination tools

Our Services are designed to help organizations understand and improve their cybersecurity posture through comprehensive assessment and actionable guidance.

3. Account Registration and Eligibility

Eligibility Requirements

• You must be at least 18 years old to use our Services
• You must have the authority to bind your organization to these Terms
• You must provide accurate and complete information during registration
• You must maintain the security and confidentiality of your account credentials

Account Responsibilities

You are responsible for:

• Maintaining the accuracy of your account information
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Complying with all applicable laws and regulations

4. Payment Terms and Pricing

Pricing Structure

SignumInsights is offered as a one-time purchase for $10,000 USD, which includes:

• Complete cybersecurity assessment platform access
• All dashboard views (Executive, Technical, Implementation)
• Unlimited questionnaire completions for your organization
• Full implementation guides and recommendations
• 12 months of platform access from purchase date

Payment Processing

Payments are processed through Stripe and subject to:

• Applicable sales tax, VAT, or GST based on your location
• Payment due in full at time of purchase
• No refunds after 30 days from purchase date
• Currency conversion fees may apply for non-USD transactions

Tax Compliance

You are responsible for:

• Providing accurate billing address information for tax calculation
• Any additional taxes or duties not collected at purchase
• Maintaining records for your organization's tax compliance

5. Acceptable Use Policy

Permitted Uses

You may use our Services for:

• Conducting cybersecurity assessments for your organization
• Generating reports and recommendations for internal use
• Training and educating your team on cybersecurity practices
• Sharing assessment results within your organization

Prohibited Activities

You may not:

• Share your account credentials with unauthorized parties
• Use our Services for illegal or unauthorized purposes
• Attempt to reverse engineer, decompile, or hack our platform
• Resell or redistribute our Services without written permission
• Use automated tools to access our Services without authorization
• Submit false or misleading information during assessments
• Interfere with other users' access to our Services

6. Intellectual Property Rights

Our Intellectual Property

SignumCyber retains all rights to:

• The SignumInsights platform, software, and methodology
• Assessment frameworks, algorithms, and scoring systems
• Template recommendations and implementation guides
• Trademarks, service marks, and brand elements

Your Content and Data

You retain ownership of:

• Your assessment responses and organizational data
• Custom configurations and personalized content
• Any materials you upload to our platform

License Grant

We grant you a limited, non-exclusive, non-transferable license to use our Services during your subscription period for your organization's internal cybersecurity purposes.

7. Data Use and Privacy

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Backup and disaster recovery procedures

Data Portability

You may export your assessment data and reports in standard formats during your subscription period and for 90 days after expiration.

8. Service Availability and Support

Service Level

We strive to maintain high availability but cannot guarantee uninterrupted service. We aim for:

• 99.5% uptime during business hours (Monday-Friday, 9 AM-5 PM EST)
• Scheduled maintenance windows with advance notice
• Regular platform updates and security patches

Customer Support

Support is provided via:

• Email support at info@signumcyber.com
• Response time: 1-2 business days for general inquiries
• Priority support for technical issues affecting platform access
• Documentation and training resources within the platform

9. Disclaimers and Limitations

Service Disclaimers

Our Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free operation
• Accuracy or completeness of assessment results

Professional Advice Disclaimer

SignumInsights provides cybersecurity assessment tools and recommendations, but:

• Results should be reviewed by qualified cybersecurity professionals
• Our recommendations are general guidance, not specific professional advice
• You are responsible for implementation decisions and their outcomes
• We do not guarantee compliance with specific regulations or standards

Limitation of Liability

To the maximum extent permitted by law, SignumCyber's total liability shall not exceed the amount you paid for our Services. We shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from third-party actions or security breaches
• Costs of substitute services or system replacement

10. Indemnification

You agree to indemnify and hold harmless SignumCyber from any claims, damages, losses, or expenses arising from:

• Your use of our Services in violation of these Terms
• Your implementation of our recommendations
• Breach of your representations or obligations under these Terms
• Violation of applicable laws or third-party rights

11. Termination

Termination by You

You may terminate your account at any time by contacting customer support. Termination does not entitle you to a refund of fees already paid.

Termination by Us

We may terminate or suspend your access immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay applicable fees
• Engage in fraudulent or illegal activities
• Pose a security risk to our platform or other users

Effect of Termination

Upon termination:

• Your access to our Services will be discontinued
• You may export your data for 90 days after termination
• We may delete your account data after the export period
• Accrued obligations and applicable Terms sections survive termination

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.

Dispute Resolution Process

Before pursuing formal legal action, parties agree to:

1. Direct Negotiation: Attempt to resolve disputes through good faith discussions
2. Mediation: Submit unresolved disputes to binding mediation
3. Arbitration: If mediation fails, pursue binding arbitration under commercial arbitration rules

Class Action Waiver

You agree that disputes will be resolved individually and waive the right to participate in class action lawsuits or class-wide arbitration.

13. General Provisions

Modifications to Terms

We may update these Terms to reflect changes in our Services or legal requirements. Material changes will be communicated via:

• Email notification to active users
• Prominent notice on our website
• In-platform notifications for significant changes

Continued use after changes indicates acceptance of updated Terms.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations to affiliated companies or in connection with a business transfer.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SignumCyber regarding our Services.

Force Majeure

Neither party will be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or technical failures.

14. Contact Information

For questions about these Terms or our Services:

Email: legal@signumcyber.com
General Support: info@signumcyber.com

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By using SignumInsights, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.